Shipping policy

At Shifari, we aim to deliver your orders promptly, securely, and efficiently. This Shipping Policy outlines our practices and procedures for handling and delivering your purchases.

1. Shipping Coverage

We currently ship within the United Kingdom and may offer international shipping to select countries. Please check at checkout to confirm whether we ship to your location.

2. Order Processing Time

Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been dispatched.

3. Delivery Timeframes

UK Deliveries

Standard Delivery: 3–5 business days
Express Delivery: 1–2 business days (if selected at checkout)

International Deliveries

Delivery times vary by destination and shipping method, typically ranging from 7–21 business days.

Note: Delivery times are estimates and may be affected by factors outside our control (e.g. postal delays, customs clearance).

4. Shipping Fees

Shipping charges are calculated at checkout and depend on the delivery method, destination, and order size/weight.
Free standard shipping may be offered on qualifying orders (e.g. above a certain amount). Any such offers will be clearly stated on our website.

5. Digital Products and Services

For digital items or services (e.g. downloads or online access), delivery will occur immediately upon successful payment, unless otherwise specified.
A download link or access instructions will be sent to your email.

6. Tracking and Delivery Confirmation

For physical orders, tracking information will be provided once your order is dispatched (if tracking is available for your chosen method).
You are responsible for ensuring the shipping address is accurate. We are not responsible for undelivered items due to incorrect or incomplete addresses.

7. Delayed or Missing Deliveries

If your order is delayed or has not arrived within the estimated time frame:

Check your shipping confirmation email for tracking information.
Contact your local postal service with the tracking number.
If the issue persists, please contact us at shifariclothing@hotmail.com and we will assist you.

8. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please notify us within 7 days of receipt (or expected delivery date).
We may require photos of damaged goods and packaging to process claims or arrange replacements/refunds.

9. Customs and Duties (International Orders Only)

International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
Customs policies vary by country; we recommend contacting your local customs office for more information.

10. Contact Us

If you have any questions about shipping or your order, please reach out to:

Email: shifariclothing@hotmail.com